Shipping Policy
At Premium Flooring & Home Finishes, we strive to deliver your orders quickly and safely.
Processing Time
Orders are processed within 1–3 business days. Custom or special-order items may take longer; we’ll contact you with details if needed.
Shipping Rates & Delivery
Shipping rates are calculated at checkout based on item size, weight, and destination. Large or bulky items (like doors or flooring) may require freight delivery. Delivery times vary by location, typically ranging from 3–10 business days.
Local Delivery or Pickup
We may offer local delivery or pickup options—please contact us to confirm availability in your area.
Order Tracking
Once your order ships, you’ll receive a confirmation email with tracking details.
Damaged or Lost Items
Please inspect your order upon arrival. If an item is damaged or missing, contact us within 48 hours so we can resolve it promptly.
For any questions, reach out to us at 1-800-961-4110
Refund Policy
At Premium Flooring & Home Finishes, customer satisfaction is important to us. Please review our policy below:
Returns
Returns are accepted within 14 days of delivery for eligible items in unused, original condition and in original packaging. To start a return, please contact us with your order number and reason for return.
Non-Returnable Items
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Custom or special-order products
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Items that have been installed, altered, or damaged after delivery
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Clearance or final sale items
Refunds
Once we receive and inspect the returned item, we’ll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.
Damaged or Incorrect Orders
Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us within 48 hours of receiving it. We’ll arrange for a replacement, refund, or repair as needed.
Terms and Conditions
Welcome to Premium Flooring & Home Finishes. By using our website and purchasing our products, you agree to the following terms and conditions:
1. Orders & Payment
All prices are listed in CAD and are subject to change without notice. Orders are only confirmed once payment is received in full. We reserve the right to cancel or refuse any order at our discretion.
2. Product Information
We make every effort to display accurate product descriptions and images. However, actual colors, textures, and finishes may vary slightly due to screen settings or material variations.
3. Shipping & Delivery
Delivery times are estimates and may be affected by factors beyond our control. We are not liable for delays caused by couriers, weather, or supply chain issues. See our [Shipping Policy] for more details.
4. Returns & Cancellations
Returns are accepted on eligible items within 14 days of delivery. Custom or special-order products may be non-returnable. Please review our [Return Policy] for full details.
5. Warranty
Products may come with a manufacturer’s warranty. We do not provide additional warranties unless stated. Defective items will be reviewed for repair, replacement, or refund.
6. Limitation of Liability
Premium Flooring & Home Finishes is not responsible for any indirect, incidental, or consequential damages arising from the use or inability to use our products or website.